Ticket Support
Give members private tickets for each kind of question, with an intake form, and answer them from Discord or the dashboard while you track first response time.
Ticket Support is where members get help and your team keeps track of it. A member presses a button on a panel in Discord and a private ticket opens for them. Your team answers there or from the dashboard, closes the ticket when it is done, and the dashboard shows how many tickets came in, the first response time and who is handling them.
It is one page, Operations → Ticket Support, with an Overview, the list of tickets, the panels you post in Discord and a Teams tab that is coming soon. The settings that decide how tickets close open beside the page from its Settings button, as Settings → Operations → Ticket Support.
Nothing is posted to Discord until you send it. A panel you save is a draft, and a draft sends nothing. A member only sees a panel once you send it to a channel.
In this section
Related
- Bot commands for the slash command that assigns a ticket to a team member.
- Notifications for the ticket alerts in the bell, by push and by email.
- Member profile for everything about the member who opened a ticket.
