Help and troubleshooting
When something looks wrong, what a word means, or you need a quick answer.
This section is for when something does not look right, when a word on a card is not clear, or when you need a short answer. Each page links to the full guide for the feature it mentions.
If a problem involves the bot, start with the connection check: go to Settings → General → Community profile and press Connection check. It tells you whether the bot is in your server, which permissions it has, how many channels it reads and how much message history CEEJAY holds.
In this section
Troubleshooting
Symptoms, their causes and the fix, from a missing permission to a webhook that stopped.
Glossary
What active, communicator, churn, sentiment and the other words on a card count.
Frequently asked questions
Short answers about access, the bot, your data and sharing.
Help inside the dashboard
The Help button in the header opens a menu with Help centre, What’s new and Contact support. It also lets you replay the dashboard tour and the short tours of six pages. The menu is left out of the phone layout, so use a computer or a tablet for it. Press ⌘K (Ctrl K on Windows) to search every page and setting by name. See Dashboard tour.
