Glossary

Each word here means the same thing everywhere in the dashboard. The same definition sits behind the (i) beside a card's title. Words are listed alphabetically.

A to D

• Actions. Everything members did on the items in a campaign, inside its dates: votes, entries, submissions, tickets opened and so on.
• Activated. An invited member who posted, spent time in voice or reacted soon after joining. By default that is 1 message, 5 voice minutes or 1 reaction within 48 hours. The window is set in the Invite Tracking settings.
• Active members. Members who sent at least one message in the selected range, each counted once. Time in voice on its own does not count, and channels hidden from analytics are left out.
• Active Members (segment). A system segment for regular contributors: 30 or more messages in the last 30 days and active in the last 14. Its threshold is higher than the number above, so the two differ.
• Answered newcomer. A new member who posted in their first week and got at least one reply from someone else in that week.
• At Risk. A system segment for members who were active and have gone quiet for two to six weeks: 20 or more messages in the last 60 days, and last active 15 to 45 days ago.
• Backfill. Importing your server's earlier messages so charts start with history. See Message backfill.
• Block. One piece of a dashboard or report: a number, a chart, a list or a note.
• Bot master. A Discord role with full access to the dashboard. Roles with the Administrator permission are bot masters automatically. See Team management.
• Campaign. One initiative across your apps, with its own dates. It groups the items made for it and counts what members did on them between its dates. See Campaigns.
• Casual. A system segment for members active in the last 45 days who are below the thresholds of the segments before it.
• Category. One shared label, such as Product or Events, on an item or campaign in any app that takes it. See Categories.
• Churn. Leaving the server, and only that. Leaving a segment is called Left this segment, and going quiet is called Went quiet.
• Circle. A group of members who reply to and react to each other far more than to anyone else, found from the last 90 days. A member is in one circle at most.
• Communicator. A new member who sent 3 or more messages or joined a voice channel within 7 days of joining. Different from an active member, who needs only one message.
• Community health. A score out of 100 from five parts: engagement (DAU/MAU, 30%), new members who posted (25%), messages per active member per day (20%), sentiment and how steady it was (15%) and the share of messages that are replies (10%). DAU/MAU and steadiness always read the 28 days that end where the range ends.
• Connector score. How often a member sits on the reply path between members who would otherwise be apart, as a percentile of the community over the last 90 days. Top 5% means only 5% of members link more members.
• Dashboard. A live page of blocks you arrange yourself, about the whole community or one category or campaign. See Dashboards.
• DAU/MAU. The average number of members who posted each day over the last 28 days, divided by the members who posted at all in those 28 days. It is fixed at the last 28 days, whatever range is picked.
• Dormant. A system segment for members still in the server with no activity for over 45 days, or who were never active.

E to L

• Engagement rate. Power Users plus Active Members as a share of members in the server.
• Engagement tier. Top, high, medium or low, worked out on a member profile from XP, messages and voice. It is independent of segments.
• Estimate. A number that was rebuilt instead of measured. It carries an Estimate label.
• Exits. Every way of no longer being a member: left, kicked, banned or pruned. Net growth is joins minus exits.
• First response time. The median time from a ticket opening to the first message from someone other than the member who opened it. Bot messages, including the welcome message, do not count.
• Help gaps. Questions members kept asking in a range, at least 3 times and by two or more members, that your knowledge base does not cover.
• Influence. The figure on the Members table and a member profile. It comes from XP alone, and says nothing about who talks with whom. See Connector score and Most central member for that.
• Invited joins. Members whose latest join in the range came through an invite: a member's invite, a bot link, an invite link created in Invite Tracking or the vanity URL. Someone who left and came back counts once.
• Item. A poll, giveaway, message, form, panel or other object created in an app. An item can be put in a campaign and given a category.
• Key-person risk. A member with a high connector score whose circle has few other links out, so the members around them would lose touch with the community if they went quiet.
• Labelled messages. Messages in channels with sentiment tracking switched on that the sentiment model has labelled in the range, spam left out. Every sentiment figure is a share of these.
• Labels right. The share of spot-checked sentiment labels your team found correct in the last 30 days, with its 95% confidence interval. Fewer than 30 checks shows no figure.
• Left. Members who chose to leave the server. Members who were kicked, banned or pruned are counted separately, not here. Kicked and banned members are Removed.
• Left this segment. Members who moved out of a segment in the last 7 days. Not the same as leaving the server.
• Left this week. Members who chose to leave in the last 7 days. Kicked, banned and pruned members are not counted.
• Lifecycle stage. Where a topic is, from its mentions over the last 28 days. Emerging: first mentioned in the last 7 days. Trending: the last 7 days more than 30% above the 7 before. Declining: more than 30% below. Resolved: no mentions in the last 7 days. Established: the rest.
• Lifetime totals. Message and voice counts accumulated since the bot started tracking a member.
• Linked members. Members with at least one working linked account, such as X, Twitch, Steam or a wallet. A member with three linked accounts counts once.
• Low sample. A share worked out from fewer than 30 labelled messages. It shows as the plain share with its counts beside it and a Low sample chip. Changes, ranks and verdicts are not shown until there are 30 labelled messages.
• Lurkers. A system segment for members who joined over 30 days ago and have sent 5 or fewer messages, but were active in the last 30 days.

M to Z

• Members in server. Profiles currently in the Discord server. Members who left are not counted.
• Members reached. Members with at least one logged action on an item in a campaign, inside its dates. Each member counts once.
• Most central member. Ranked by who replies to and reacts to whom in the last 90 days: a member is central when members who are themselves central talk with them. It measures reach in conversation, not XP.
• Negative. The share of labelled messages in the range that the sentiment model called negative, worked out the same way as Sentiment.
• Net active members. Active members this period who were not active in the previous one, minus those who were active then and not now.
• Net growth. Members who joined minus members who left, were kicked, banned or pruned.
• New Members (segment). A system segment for members who joined in the last 30 days and have sent fewer than 10 messages in total.
• New this week. Joins in the last 7 days. A member who rejoins counts again.
• No clear change. The share moved, but not by a statistically significant amount on this many messages, so it is not reported as a change.
• Organic joins. Joins CEEJAY could not match to an invite, for example because the invite was deleted before the bot saw it, or the member was added directly.
• Plan. The apps a campaign means to use. Each one is ticked off when one of its items is in the campaign.
• Power Users. A system segment for your most active members: 100 or more messages in the last 30 days and active in the last 7.
• Question. A message the classifier read as asking something, in a channel with sentiment tracking switched on, from a member who is not a bot and is not on your team. Channels hidden from analytics are left out.
• Removed. Members who were kicked or banned. Kicks are only known where CEEJAY can read the audit log. Elsewhere they count as left.
• Reply partners. Members a member replied to or got a reply from in the last 90 days, each counted once.
• Segment. A group of members who match rules, such as how many messages they sent or when they were last active. CEEJAY provides eight system segments, and you can make your own. See Segments.
• Sentiment. The share of labelled messages in a range that the sentiment model called positive. Only channels with sentiment tracking switched on are read, and spam is left out. Every message counts once, however many one member sent. The ± beside it is the 95% confidence interval: how far the real share could be from it. Below 30 labelled messages it shows the plain share of the counts, marked Low sample, and under 5 only the counts.
• Session. A window of time when members were live in a stage or voice channel. A scheduled event that ran three times is three sessions. Sessions shorter than five minutes with at most one person are not counted.
• Short session. A session shorter than five minutes with at most one person attending, usually an event started and stopped by mistake. It is hidden from every number unless you show it.
• Stalled. Members with XP who have not been active for 30 days or more, right now.
• Stayed 7 days. Invited members still in the server 7 days after joining, out of those who joined at least 7 days ago.
• System segments. The eight segments CEEJAY provides: Power Users, Active Members, New Members, At Risk, Voice Enthusiasts, Lurkers, Casual and Dormant. Every member currently in the server is in exactly one, the first that matches. The order listed here is the default.
• Topic link. Two topics are linked when they come up in the same messages. The number is how many messages in the last 90 days mention both.
• Toxic message. A message CEEJAY AI classified as toxic (insults or harassment aimed at a person or group) or severe (hate, threats, sexual harassment, encouraging self-harm). Swearing, trash talk and criticism of the project are not counted.
• Two-way share. Of the pairs of members linked by replies in the last 90 days, the share where both members replied to each other.
• Usual range. Where the daily share of negative messages normally sits: the middle 80% (10th to 90th percentile) of the days in the 4 weeks before the range that had at least 30 labelled messages. It needs 7 such days.
• Voice Enthusiasts. A system segment for members who prefer voice to text this month: 60 or more voice minutes in the last 30 days, and clearly more voice than text.
• Volatility. How much the daily positive share swings: its standard deviation over the 28 days to the end of the range, counting days with 30 or more labelled messages.
• Waiting for a reply. A new member who has posted in their first week and has had no reply from anyone yet.
• Went quiet. Members who sent a message in the previous period and none in this one. They may still be in the server: leaving the server is churn.
• Whole community. A label on a dashboard block that shows everyone, not only the dashboard's category or campaign.
• Windowed counts. Messages and voice minutes in the last 30 or 60 days, leaving out channels hidden from analytics.

Related

• Frequently asked questions
• Troubleshooting
• Range, filters and export